Politique de remboursement

Overview of Policy

Due to the personalized nature of our custom printing services and products, which are made-to-order specifically for you, all sales are considered final. We do not offer refunds, returns, or exchanges for products based on customer dissatisfaction, change of mind, incorrect size/color ordered, or minor deviations from digital mockups.

1. Finality of Sale

All orders are final once the printing process has begun or the final proof has been approved.

  • No Refunds for Custom Items: We do not offer refunds or returns on any custom printed, personalized, or made-to-order items.

  • Order Cancellation: Orders may only be canceled and refunded if the request is received before we begin the design or production process. Once production has started, no cancellations are possible.

2. Color, Print, and Digital Representation Disclaimer (CRITICAL)

The client must take the following into consideration before purchasing:

  • 3D Configured Colors: Colors displayed within our digital 3D configurator or on digital mockups do not reflect the actual final print color. There are differences due to screen settings, lighting, and the conversion from digital color (RGB) to print color (CMYK/Spot Color).

  • Color Accuracy Guarantee: Due to variations in monitor calibration and production processes, we do not guarantee an exact color match to the customer's screen, previous print runs, or 3D renderings. Minor color variations are not considered a defect.

3. Our Guarantee (Damaged or Incorrect Items)

We take full responsibility for errors made on our part. We will replace or refund an order only under the following strict conditions:

  • Manufacturing Defects: The product has a verifiable manufacturing defect (e.g., faulty stitching, structural damage).

  • Errors in Printing: The print quality, graphic placement, or colors significantly deviate from the approved proof or the finalized order specifications agreed upon by both parties.

  • Wrong Item Received: You received a completely different product, size, or quantity than what you ordered.

4. Reporting a Claim for Defect or Error

If you believe your order qualifies for a replacement or refund under our guarantee (Section 3), you must follow these steps:

  1. Contact us within 7 days of receiving your order.

  2. Email us at support@ecobrotherss.com with your order number.

  3. Include clear photographs demonstrating the defect or error.

Upon review, if we confirm the error was on our part, we will offer a replacement or a full refund at our discretion.

5. Customer Responsibilities and Art Approval

We cannot offer refunds or replacements for errors resulting from the customer's actions, including but not limited to:

  • Design/Spelling Errors: Any errors (including typos or design flaws) in the files or proofs submitted and approved by the customer.

  • Artwork Quality: The customer is solely responsible for submitting high-resolution, print-ready artwork. We are not liable for quality issues (e.g., blurriness) resulting from low-resolution files provided by the client.

  • Incorrect Information: Ordering the wrong size, color, quantity, or providing an incorrect shipping address.

  • Care and Maintenance: Damage caused by improper washing, handling, or wear and tear after delivery.

6. Legal and Intellectual Property (IP) Indemnity

By submitting artwork to us, the customer guarantees that they hold all necessary rights, licenses, or permissions to reproduce the design. The customer agrees to indemnify, defend, and hold [Your Store Name] harmless from any and all claims, lawsuits, costs, or damages (including legal fees) arising from the printing of the customer's submitted artwork that violates any third party's intellectual property rights.

7. Contact Us

For all policy, sales, and claims questions, please contact us directly:

Email: support@ecobrotherss.com